These Terms and Conditions explain how Horizon Pack and Ship provides shipping, packing, printing, notary, mailbox, and related services, both in-store and through our website. By using our services, visiting our store, or accessing our website, you agree to these Terms and Conditions. Please read them carefully. If you have any questions, we encourage you to contact us so we can help clarify before you proceed.
Horizon Pack and Ship provides services for personal, household, and business customers. By using our services, you confirm that you are at least 18 years old or are otherwise legally able to enter into agreements in your jurisdiction. If you use our services on behalf of a business or organization, you represent that you are authorized to act on its behalf and that the business or organization accepts these Terms and Conditions.
You agree to use our services only for lawful purposes and in compliance with all applicable local, state, federal, and international laws and regulations. You are responsible for providing accurate, complete, and current information when you request any service, including your contact information, shipping information, payment information, and any details needed to complete your order or request.
We reserve the right to decline or discontinue service if we reasonably believe the service requested is unlawful, unsafe, deceptive, misleading, or otherwise inappropriate, or if you do not follow these Terms and Conditions or the policies of our carrier or service partners. We may request identification or additional verification in order to provide certain services.
Horizon Pack and Ship works with established carriers and service providers to arrange shipping for your items. When we create a shipment on your behalf, the shipment is also governed by the terms, conditions, and limitations of the carrier that transports the package. You are responsible for reviewing any carrier-specific rules that apply to your shipment. Carrier terms may address topics such as delivery timeframes, service areas, prohibited items, and claims procedures.
You are responsible for providing accurate and complete shipping information, including the recipient name, address, contact details, and any special delivery instructions permitted by the carrier. We are not responsible for delayed, misrouted, or undeliverable shipments caused by incomplete, inaccurate, or outdated information, or by circumstances outside of our reasonable control such as weather, carrier delays, or events affecting transportation networks.
Certain items may not be shipped or may require special handling under carrier rules or applicable law. This may include hazardous, perishable, fragile, high-value, or restricted items. You agree not to ship any item that is illegal, hazardous, or prohibited by the carrier. If you request that we ship such items, you are responsible for any fines, penalties, damages, or losses that arise. We may, but are not required to, inspect the contents of any package and may decline service if we believe the contents are unsafe or prohibited.
Any delivery dates or timeframes we share are estimates based on carrier information and are not guaranteed unless specifically and clearly identified as guaranteed by the carrier. For guaranteed services, your rights and remedies, if any, are determined by the carrier’s guarantee policy. Our role is to assist with preparing your shipment; we do not control the carrier’s operations once your package has been accepted for transport.
Horizon Pack and Ship offers professional packing services using materials and methods that are commonly accepted in the shipping industry for many everyday items. When we pack an item for you, we will use reasonable care based on the information you provide about the item’s nature and value. It is important that you tell us if an item is fragile, unusually valuable, or requires special handling so that we can recommend appropriate packing options and, if available, carrier insurance or declared value coverage.
If you choose to pack your own items, you are responsible for ensuring that the packaging, cushioning, and sealing are suitable for the contents and comply with the relevant carrier requirements. We are not responsible for loss or damage arising from inadequate or improper packing when you pack your own items or when you decline our packing recommendations. This includes damage to fragile or high-value items that are not packed according to carrier or industry guidelines.
Certain items may require custom crates, special materials, or additional preparation. In these cases, we may provide options or refer you to specialized providers where appropriate. Any packing recommendations we make are based on our experience but do not guarantee that an item will not be damaged in transit. Transit conditions are outside of our control, and all shipments remain subject to carrier handling and limitations of liability.
Horizon Pack and Ship provides printing and document services such as copies, document printing, and related services. You are responsible for ensuring that any content you provide for printing is lawful and that you have the right to use, reproduce, or distribute it. This includes respecting copyrights, trademarks, privacy rights, and any contractual or confidentiality obligations that may apply to the materials you bring to us or upload through our systems.
We do not review your documents for legal accuracy, completeness, or suitability for any particular purpose. Our role is limited to producing printed materials based on your instructions. You should carefully review proofs and final copies before use. We are not responsible for errors in spelling, dates, numbers, or content where the error exists in the original file or instructions you provide, or where you approve materials that contain such errors.
You agree not to use our printing or document services for unlawful, fraudulent, misleading, or harmful purposes. We may decline to print materials that appear to be offensive, threatening, deceptive, or otherwise inappropriate in our reasonable judgment, or that appear to violate applicable law. We do not provide legal advice regarding the content or use of any printed documents. If you need legal guidance, you should consult a qualified attorney or legal professional.
Notary services at Horizon Pack and Ship are performed by commissioned notaries public in accordance with applicable state laws and regulations. The notary’s role is limited to verifying identity, witnessing signatures, and completing notarial certificates as required by law. The notary does not provide legal advice, interpret documents, explain legal terms, or advise you on whether a document is appropriate for your situation. If you need legal advice, you should consult an attorney or other qualified legal professional before signing any documents.
You are responsible for bringing complete, unsigned documents to the notary and for understanding the contents before signing. The notary may refuse service if a signer appears unwilling, unable to understand the document, or not properly identified, or if the document is incomplete, appears to be fraudulent, or would require the notary to act outside of applicable law. You must present acceptable, government-issued identification as required under state law for all notarial acts, and you must sign in the presence of the notary when the law or notarial form requires it.
Notarial fees and related charges are based on applicable law and our posted pricing. Any statements made by our staff about the purpose of a document, its legal effect, or how it should be completed are provided only as general, non-legal information. Such statements should not be relied on as legal advice. You should seek independent legal counsel for any questions about your rights, obligations, or the consequences of signing any document.
Horizon Pack and Ship offers private mailbox and mail-receiving services subject to applicable postal regulations and our internal policies. When you rent a mailbox or authorize us to receive mail or packages on your behalf, you agree to provide accurate and current contact information and to promptly notify us of any changes. You are responsible for using mailbox and mail services only for lawful purposes and in compliance with postal rules and any identification or address verification requirements that apply to commercial mail receiving agencies.
Mailbox rental fees are due in advance for the term selected. We may assess late fees or restrict access to mailbox services if payment is not received on time. If a mailbox account becomes delinquent or is not renewed, we may follow applicable regulations regarding the handling of accumulated mail and packages, which may include returning items to sender, refusing new deliveries, or, after appropriate notice where required, handling unclaimed items in accordance with our policies and the law. It is your responsibility to monitor your mailbox status and collect mail regularly.
We will make reasonable efforts to sort and hold mail and packages securely, but we cannot guarantee against loss, delay, misdelivery, or damage, especially when outside factors such as carrier errors, incorrect addressing, or events beyond our control are involved. Some carriers or senders may not deliver to private mailbox addresses. You are responsible for confirming that your use of a mailbox address is appropriate for the types of mail or packages you expect to receive and for promptly addressing any delivery issues with the sender or carrier as needed.
Unless we clearly state otherwise in writing, all services must be paid for at the time they are provided. We may accept various forms of payment such as cash, major credit or debit cards, or other methods as posted in-store or on our website. By providing a payment method, you represent that you are authorized to use it and that the information you provide is accurate and complete. We may use third-party payment processors to handle transactions securely and in accordance with industry standards.
All prices, fees, and charges are subject to change and may vary based on the services selected, package dimensions and weight, destination, and any special handling or additional services requested. We will make reasonable efforts to quote accurate prices based on the information you provide at the time of service. If carrier charges change due to reweighing, remeasuring, address correction, or other carrier assessments, you are responsible for any difference or additional fees that result from inaccurate or incomplete information provided at the time of shipment.
Our ability to offer refunds or credits may be limited by carrier rules, payment processor policies, and the nature of the service provided. Certain services, such as notary acts, printing, or completed packing services, may not be refundable once performed. If you believe a charge is incorrect, please contact us promptly so that we can review it. To the fullest extent permitted by law, any claim regarding fees or charges must be raised within a reasonable time after the service date so that we can investigate and, if appropriate, work with carriers or providers on your behalf.
To the fullest extent permitted by law, Horizon Pack and Ship’s liability for any claim relating to services we provide, including shipping, packing, printing, notary, mailbox, or related services, is limited to the amount you paid us for the specific service in question, unless a different limit is required by law or by an applicable carrier or service provider agreement. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business, loss of data, or loss of opportunity, even if we are advised that such damages are possible.
Carriers may provide limited default coverage for shipments, and you may have the option to purchase additional insurance or declared value coverage for some items. The availability and terms of such coverage are determined by the carrier or insurance provider and may vary based on the contents, value, and destination of the shipment. It is your responsibility to inform us of the value of your items and to consider whether additional protection is appropriate for your needs. Declining additional coverage means you accept the risk of loss or damage within the limits set by the carrier and these Terms and Conditions.
No security or handling system is perfect, and events such as carrier errors, theft, accidents, weather, and other circumstances beyond our reasonable control can occur. While we take reasonable steps to provide safe and reliable services, we cannot guarantee that loss, damage, delay, or misdelivery will never happen. Your exclusive remedies, to the extent allowed by law, are those described in these Terms and Conditions and, where applicable, in the terms of the carriers or service providers involved in your transaction.
When you visit the Horizon Pack and Ship website or use any online tools we provide, you agree to use those services in a lawful, responsible manner. You agree not to attempt to disrupt, damage, or gain unauthorized access to our systems or to the information of other users. You also agree not to use our website in any way that could interfere with its normal operation, place an unreasonable load on our infrastructure, or harm our reputation or relationships with carriers, partners, or customers.
Information on our website, including service descriptions, pricing, estimates, transit times, and other content, is provided for general informational purposes. While we strive to keep it accurate and current, it may occasionally contain errors, omissions, or outdated details. Website information does not override carrier terms or our written agreements with you. We may change, update, or remove website content at any time without notice. Any links to third-party websites or services are provided for convenience only and do not mean that we endorse or control those third parties or their content.
If our website allows you to create an account, schedule services, upload documents, or store information, you are responsible for safeguarding your login credentials and for all activity that occurs under your account. You should use strong passwords and take reasonable steps to protect your devices and network. We reserve the right to suspend or terminate website access or features for maintenance, security, misuse, or other reasons as needed to protect our systems and customers.
We may update these Terms and Conditions from time to time to reflect changes in our services, in applicable laws and regulations, or in our business practices. When we make material changes, we will update the effective date at the top of this page and may provide additional notice where appropriate, such as in-store notices or website announcements. Your continued use of our services after any changes become effective means that you accept the updated Terms and Conditions.
We encourage you to review this page periodically so you remain informed about the terms that apply when you use Horizon Pack and Ship. If you do not agree with any updated terms, you should stop using our services. Any changes to these Terms and Conditions will not apply retroactively to disputes or issues that arose before the revised terms took effect unless required by law. If a specific provision of these Terms and Conditions is found to be invalid, the remaining provisions will continue to apply to the fullest extent permitted by law.
If you have questions about these Terms and Conditions, or if you would like more information about any Horizon Pack and Ship service, we welcome you to contact us. Reaching out before you ship, pack, print, notarize, or rent a mailbox can help ensure that you choose the services that best fit your needs and that you understand how they work. Our team is available during posted business hours to answer practical questions about our services and policies.
You can find our current phone number, email address, physical store location, and hours of operation on the contact page of our website or on our in-store signage. Because contact details and hours may change over time, please refer to our website for the most up-to-date information. When contacting us about a specific shipment or service, please have any relevant receipts, tracking numbers, or order details available so that we can assist you as efficiently as possible.
Thank you for taking the time to review these Terms and Conditions. Understanding how our shipping, packing, printing, notary, mailbox, and related services work helps us serve you more smoothly and reliably. When you are ready to move forward, you can visit our store, call us with questions, or use our website to explore service options and get started with Horizon Pack and Ship.
By continuing to use our services after reading this page, you acknowledge that you have had the opportunity to ask questions and that you agree to these Terms and Conditions as they apply to your use of Horizon Pack and Ship.