At Horizon Pack and Ship, we respect your privacy and work to protect any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and the choices you have. If you have any questions at any time, we encourage you to contact us so we can help.
We collect information so we can provide packing, shipping, and related services in a reliable and convenient way. The information we collect depends on how you choose to work with us, whether in person, by phone, or online.
When you request a quote, place an order, or contact us, we may ask for your name, mailing address, shipping and return addresses, email address, phone number, and payment details needed to complete your transaction. If you use our services for business purposes, we may also collect your business name and any reference information you choose to provide.
We may collect information about the services you use and your preferences, such as the type of shipments you send, special handling requests, and communication preferences. If you visit our website, we may collect basic technical information such as your browser type, device type, pages viewed, and the date and time of your visit. This helps us understand how people use our site and improve it over time.
If you contact us by phone, email, or through an online form, we may keep a record of that communication so we can respond and follow up as needed. We collect only the information that is reasonably needed to provide our services and run our business responsibly.
We use the information we collect to provide the services you request, to communicate with you, and to manage our day to day operations. This includes processing and tracking shipments, arranging carriers, preparing labels and documents, confirming orders, and handling payments and refunds where needed.
We may use your contact information to send you service related messages, such as shipment updates, appointment reminders, questions about your order, or notices about changes to our services or policies. These messages are part of providing our services and are not marketing messages.
We may also use information to improve our services, train our team, maintain accurate records, respond to customer requests, maintain the security of our systems, and meet our legal and accounting obligations. When we review information for these purposes, we focus on what is helpful and appropriate for operating a local packing and shipping business and respect the privacy expectations of our customers.
We share your information only when it is needed to provide our services, to support our operations, or when we are required to do so by law. We do not sell your personal information to third parties.
To complete shipments and related services, we may share necessary details with carriers, logistics partners, and other service providers. For example, carriers need the sender and recipient name, address, and contact details to deliver your package. We provide only the information that is required for them to do their work.
We may use trusted third parties to help us with payment processing, website hosting, email delivery, record keeping, or other business services. These providers are given access to personal information only as needed to perform services on our behalf and are expected to protect it and keep it confidential.
We may share information when we believe it is required or allowed by law, such as to respond to a court order or legal request, to meet tax or reporting obligations, or to protect the rights, property, or safety of our customers, our team, or others. If we are involved in a business transition such as a sale or transfer of our location, customer information may be included as part of that process, consistent with this Privacy Policy.
We take reasonable steps to keep your information secure and to protect it from loss, misuse, or unauthorized access. Our safeguards include physical measures in our store, reasonable security practices for paper records, and practical steps to protect digital information such as access controls and the use of secure providers for key services when appropriate.
Our team members are asked to handle customer information carefully and only for legitimate business purposes. Access to sensitive information is limited to people who need it to perform their job duties, such as processing shipments, handling payments, or providing customer support.
While we work to protect your personal information, no system can be guaranteed to be completely secure. We encourage you to help by using care when sharing information, keeping your own devices and accounts protected, and contacting us if you believe there has been any concern involving information you have shared with Horizon Pack and Ship.
We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or allowed by law. This includes the time needed to complete your shipments, answer questions, resolve disputes, maintain business and tax records, and meet our legal and reporting obligations as a local service business.
When personal information is no longer needed for these purposes, we aim to either delete it, anonymize it, or keep it in a form that no longer identifies you, consistent with our record keeping practices and any applicable legal requirements. The specific retention period can vary based on the type of information and the reason it was collected.
When you visit the Horizon Pack and Ship website, we or our service providers may use cookies and similar tools to help the site function properly and to understand how visitors use it. A cookie is a small text file that is placed on your device by a website. It can help remember your preferences and improve your experience the next time you visit.
We may use cookies to support basic site functions, such as remembering information you enter into forms during a visit, and to collect simple statistics about site use. This information may include pages viewed, links clicked, and approximate location based on your IP address. These insights help us keep our website useful and reliable for visitors.
Most web browsers allow you to control cookies through their settings, including blocking or deleting them. Please note that if you disable cookies, some parts of our site may not function as intended. If we use third party analytics or tools, they may also set cookies in line with their own privacy practices, and we aim to work with providers that respect user privacy and follow accepted standards.
We respect that it is your information and you have a say in how it is used. You can choose what information you provide to us, although certain details may be needed to complete shipments, process payments, or respond to your requests. If you prefer not to share particular information, we will explain how that may affect the services we can offer.
If you receive emails from us that are not needed for an active order, you may ask to update your communication preferences or stop receiving certain messages. You can do this by contacting us using the details in the Contact section of this Privacy Policy, and we will make reasonable efforts to honor your request in a timely manner.
You may also contact us to ask questions about the information we have about you, to request corrections if something is inaccurate, or to express any concerns about how your information is handled. In some cases, local laws may provide additional privacy rights, and we will consider each request in line with the laws that apply and our responsibilities as a local business.
Our services and website are intended for use by adults and business customers. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that a child has provided personal information to Horizon Pack and Ship without your consent, please contact us so we can review the situation and take appropriate steps.
If we learn that we have collected personal information from a child under 13 without a parent or guardian's consent, we will work to delete that information as soon as it is practical to do so, consistent with any legal obligations we may have and with the safety of the child in mind.
We may update this Privacy Policy from time to time as our services, practices, or legal obligations change. When we make changes, we will adjust the updated date at the top of this page and, when appropriate, provide additional notice such as in store, on our website, or by email if we have your contact details and the change is important to you.
We encourage you to review this Privacy Policy from time to time so you understand how Horizon Pack and Ship handles personal information. Your continued use of our services or website after an update means that you accept the revised terms, as long as they are consistent with the notice we provide and applicable laws.
If you have questions about this Privacy Policy, about the information we have about you, or about how Horizon Pack and Ship handles personal information, we invite you to contact us. You can reach us during our regular business hours at our store, by phone, or by email using the contact details listed on our website and store materials.
When you contact us about privacy, please share enough information so we can understand your question and respond appropriately. For example, you may wish to tell us if your question relates to a specific shipment, online request, or visit to our store. We will review your request in good faith and respond as clearly and promptly as we reasonably can.
Your trust matters to Horizon Pack and Ship. If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please reach out. We are here to listen, explain our practices, and work with you to address any privacy questions you may have.